{"xsrfToken":"c30491f04a7427bdbbc2e579ad122695dd10d108_lout","branding":{"id":"5","key":"support","name":"Firebear Help Center","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Firebear Help Center","sharedPortalName":"Firebear Help Center","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Firebear Help Center","sharedPortalName":"Firebear Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"support","projectId":10203,"serviceDeskId":5,"name":"Firebear Help Center","description":"<p>Welcome! You can raise a Firebear Help Center request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"35","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Get assistance for general problems and questions, pre-sales questions</p>","icon":10825,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10825","groups":[13],"key":""},{"id":"48","name":"Extensions support","descriptionHtml":"<p>Please provide Magento admin and SSH access details right away with your request to get more quick solution! This is fully secure and we will never share it.</p>","callToAction":"Extensions support","introHtml":"<p>Having trouble with one of our extensions? Submit the ticket and get help asap!</p>","icon":10810,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[13],"key":""},{"id":"49","name":"Feature request","descriptionHtml":"","callToAction":"Feature request","introHtml":"<p>Submit feature request for one of our extension, we are always want to improve!</p>","icon":10832,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[13],"key":""},{"id":"42","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10510,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"36","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10520,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"37","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10528,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"41","name":"Onboard new hires","descriptionHtml":"","callToAction":"Onboard new hires","introHtml":"<p>Request access for new employees.</p>","icon":10504,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"34","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10538,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"40","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10531,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"39","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer JIRA.</p>","icon":10525,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"45","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10518,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"44","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10537,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"43","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10521,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"38","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10534,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"1. Common Requests"}],"orderMapping":{"13":[48,35,49],"16":[35,42,44,45],"14":[34,44],"15":[34,43],"17":[40,36,37,38,39,41]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6ec188f9-5f21-320c-8db5-6e10d9286cec","appLinkName":"System Confluence","appLinkUrl":"https://firebearstudio.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Help Center","spaceUrl":"https://firebearstudio.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://firebearstudio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"<p>After submit a ticket - please click link on confirmation email to set password and get access to support system!<br> <a href=\"https://firebearstudio.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Extensions Store</a> | <a href=\"https://firebearstudio.com/blog/improved-import-magento-2-extension-manual.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Improved Import & Export M2 Manual</a> | <a href=\"https://firebearstudio.com/blog/the-complete-guide-to-magento-2-product-import-export.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">M2 Import & Export Guide</a> | <a href=\"https://firebearstudio.com/blog/improved-configurable-products-for-magento-2.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ICP M2 Manual</a></p>","defaultLanguageMessage":"After submit a ticket - please click link on confirmation email to set password and get access to support system!\n[Extensions Store|https://firebearstudio.com/] | [Improved Import & Export M2 Manual|https://firebearstudio.com/blog/improved-import-magento-2-extension-manual.html] | [M2 Import & Export Guide|https://firebearstudio.com/blog/the-complete-guide-to-magento-2-product-import-export.html] | [ICP M2 Manual|https://firebearstudio.com/blog/improved-configurable-products-for-magento-2.html]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMmI2ZTk3OC05ZmE3LTRjOTMtYjc2YS1mYjQxZDllZGIyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNjgyMzgsIm5iZiI6MTc0MzE2NzAzOH0.pWqvLDdv1aB_3rtpK96_f-9bBVZWhJOhBsI6L3xzak4","targetCollection":"upload-project-10203","endpointUrl":"https://api.media.atlassian.com","clientId":"f2b6e978-9fa7-4c93-b76a-fb41d9edb28b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":35,"projectId":10203,"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Get assistance for general problems and questions, pre-sales questions</p>","instructions":"","icon":10825,"iconUrl":"https://firebearstudio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10825","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10721","fieldConfigId":"11029","label":"Order number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/35","calendarParams":{"firstDay":0,"date":"2025-03-28T16:03:58+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6ec188f9-5f21-320c-8db5-6e10d9286cec","appLinkName":"System Confluence","appLinkUrl":"https://firebearstudio.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Help Center","spaceUrl":"https://firebearstudio.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":5,"kbLinkDomainURLs":["https://firebearstudio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMmI2ZTk3OC05ZmE3LTRjOTMtYjc2YS1mYjQxZDllZGIyOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNjgyMzgsIm5iZiI6MTc0MzE2NzAzOH0.pWqvLDdv1aB_3rtpK96_f-9bBVZWhJOhBsI6L3xzak4","targetCollection":"upload-project-10203","endpointUrl":"https://api.media.atlassian.com","clientId":"f2b6e978-9fa7-4c93-b76a-fb41d9edb28b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}