Welcome! You can raise a Firebear Help Center request from the options provided.
Feature request
Submit feature request for one of our extension, we are always want to improve!
Required fields are marked with an asterisk*
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underline;\">Extensions Store</a> | <a href=\"https://firebearstudio.com/blog/improved-import-magento-2-extension-manual.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Improved Import & Export M2 Manual</a> | <a href=\"https://firebearstudio.com/blog/the-complete-guide-to-magento-2-product-import-export.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">M2 Import & Export Guide</a> | <a href=\"https://firebearstudio.com/blog/improved-configurable-products-for-magento-2.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">ICP M2 Manual</a></p>","defaultLanguageMessage":"After submit a ticket - please click link on confirmation email to set password and get access to support system!\n[Extensions Store|https://firebearstudio.com/] | [Improved Import & Export M2 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